Our Customer Service Commitment

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Our Customer Service Commitment guide us in all our contacts with our customers. We are committed to the following :

  • Return your call within 1 working day
  • Respond to your email / fax within 3 working days
  • Respond to your letter within 5 working days
  • Respond to your feedback on a feedback form within 7 working days
  • We strive to keep our offices convenient, accessible and welcoming
  • We display relevant information at our reception area
  • We provide prompt service at the reception counter
  • If the person you need to speak to is not available, we will offer to help, take a message or arrange for the person to return your call
  • If we cannot give you a full reply, we will acknowledge your writing and inform you when you can expect a full reply
  • All our letters will give details of the staff and office which is dealing with your enquiry
  • We treat every feedback as an opportunity to improve our service to you
  • We will handle your feedback in the most positive and constructive way